Certificate III in Retail2017-09-21T17:35:27+00:00

Certificate III in Retail

Certificate III Retail (SIR30216)

The Certificate III Retail (SIR30216) qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement is required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

The qualification provides a pathway to work in a diverse range of retail settings including speciality retailers, supermarkets, department stores and quick service restaurants.

Individuals with this qualification are able to perform roles such as frontline sales assistant, customer service representative, shop assistant, retail supervisor, team leader and senior sales assistant.

Job roles

Individuals with this qualification are able to perform roles, such as:

  • provide in-depth product and service advice in a retail environment
  • sell products and services in a variety of retail settings
  • service the point-of-sale area
  • organise and maintain work areas and displays
  • carry out specific responsibilities, such as merchandising.

Possible Job Titles

  • sales assistant
  • senior sales assistant
  • customer service assistant
  • point-of-sale operator
  • Retail Supervisor
  • Team Leader (supermarket).

SIR30216 – Certificate III in Retail

Course Outline:
13 units must be completed:

  • 8 core units
  • 5 elective units, consisting of:

The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification.

Core units

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

SIRXIND001 Work effectively in a service environment

SIRXRSK001 Identify and respond to security risks

SIRXSLS001 Sell to the retail customer

SIRXWHS002 Contribute to workplace health and safety

Elective units

Communication and Teamwork

CHCDIV001 Work with diverse people

SIRXCOM003 Promote team cohesion


SIRXDLV001 Deliver food products

Food and Beverage

SITHFAB002 Provide responsible service of alcohol

Food Safety

SIRRFSA001 Handle food safely in a retail environment

SIRRFSA002 Supervise a food safety program

Health and Wellbeing

SIRXHWB001 Maintain personal health and wellbeing


SIRRINV001 Receive and handle retail stock

SIRRINV002 Control stock

Management and Leadership

SIRXMGT001 Supervise and support frontline team members


BSBMKG401 Profile the market

SIRXMKT001 Support marketing and promotional activities


SIRRMER001 Produce visual merchandise displays

SIRRMER002 Merchandise food products

SIRRMER003 Coordinate visual merchandising activities

Product Knowledge

SIRXPDK002 Advise on food products and services

SIRXPDK003 Advise on health and nutritional products and services

Retail Financials

SIRRRTF001 Balance and secure point-of-sale terminal


SIRRSTY001 Style the customer

Training and Development

SIRXTAD001 Train others in frontline tasks


SIRWSLS002 Analyse and achieve sales targets

SIRWSLS003 Build sales of branded products

Working in Industry

SIRXIND002 Organise and maintain the store environment

SIRXIND003 Organise personal work requirements

SIRXIND005 Develop personal productivity